![]() Orders for these suburbs that are placed before 10am each business day, are eligible to be sent with Star Track Courier for delivery between 1pm and 6pm the same day. The following applies to eligible orders with a Same Day Delivery shipping method, selected at checkout and an eligible street address/residential address: Petal & Pup does not provide refunds to customers for failure to pay duties and taxes associated with their order.Īll our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders. If the wrong delivery address is provided, Petal & Pup may not be able to offer reimbursement for this package.Īny orders will become your property at the time that they are shipped to the address provided to us, provided that we have received full payment for the order. It is the customer’s responsibility to provide the correct shipping/delivery address for an order. We are not responsible for lost or stolen packages or packages delayed in transit. This email will provide the tracking number so you can track the progress of your order.ĭelivery times can change depending on the time of the year, holiday periods, weekends and severe weather. Once your order is packed and leaves our warehouse, an email will be sent to the email address entered when the order was placed. Petal & Pup is not responsible for refunding or handling of an abandoned order. Subsequent fees may be applied to any refund if eligible. ![]() If these fees are not paid in this time the parcel will be abandoned. If an order is refused by a customer due to customs duty, taxes and/or fees, the parcel will be held for 2 weeks. Petal & Pup is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. These are not included in the cost of the order or shipping fee. To find out if your location is affected by service adjustments feel free to visit Auspost’s Service Information page.Īll custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. While we will do everything we can to assist with the resolution of this error, we are not responsible for lost or stolen packages or packages delayed in transit. *Please note, transit delays due to customs, public holidays, severe weather, and courier transit errors are not within our control. Please note, processing delays due to customs, public holidays, severe weather and courier transit errors are not within our control. *For APO, FPO, DPO & PO Boxes: Please contact Customer Experience for assistance. Orders to USA, Canada and select international locations will be shipped via DHL Express. Orders shipping to New Zealand are shipped via Australia Post International Express Post. *Star Track Courier can only deliver to physical addresses, orders addressed to PO Boxes or Parcel Lockers will be automatically sent with Australia Post.įor more information and eligibility regarding same day delivery - click here Please note, the same day shipping option is only available for select post codes. ![]() The same day delivery shipping method applies to orders where same day delivery is selected at checkout. We ship most orders via Australia Post Express. Some QLD, VIC and NSW suburbs are eligible for same day delivery with StarTrack Courier. GST is paid by Petal & Pup at the border for shipments to NZ. NZ GST: 15% NZ GST is included in the price for orders shipping to New Zealand.
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